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Frequently Asked Questions and Policies

Serving Winnipeg and surrounding area


All orders must be cancelled 7 days prior to pick-up or delivery for a refund. No refunds will be issued if order is cancelled within 1 week of requested pickup/delivery.  Deposits are non-refundable as the deposit is used to hold your date and purchase items for your event.


We cannot guarantee float times. Float times will vary based on the temperature and how the balloons are cared for.


Latex balloons are treated to extend their float time beyond the typical 12 hours.


Typically 11" latex balloons will float for 2 days.

17" helium latex will last approximately 4 days.

Foil helium balloons will last roughly 4 days.

*Personalization - please note balloons that are personalized are best used fresh the day of the event. Once the balloon begins to deflate, the vinyl will lift and no longer lay flat.

Air filled arrangements will typically last at least 5 days but some may last months. 

Weather impacts the quality of balloons. In heat, they may pop and will oxidize when in direct sunlight.

Helium balloons float time will be significantly reduced when in heat.



Clients use balloons at their own caution. Balloons may pose a choking hazard to children and animals. Supervision should be used. 

We use high-quality, professional grade balloons that are 100% bio-degradable. 

Balloons should not be released into the environment.

All rental items are 24 hour rentals unless otherwise agreed in writing between Lush Balloons and the client.



We typically book 3-4 weeks in advance. We can often accommodate orders with less notice as well.

Custom orders with less than 4 weeks notice are subject to a shipping fee if we need to custom order for your event.


Once balloons are picked up or delivered, we are no longer responsible for them. 

Balloons should be taken directly inside to a climate controlled environment and not be left in a hot or cold car. If helium balloons are used outdoors, please note the float time will be greatly reduced to a few hours. Foil balloons may burst in heat.



Payment is collected in full at time of booking.  Bookings over $300, may choose to pay a 25% deposit at time of booking with the balance due a minimum of 14 days prior to your event. If payment is not made within 24 hours, your spot will no longer be held. Please recheck with us at that point to confirm if your requested date and time is still available.

Payment can be made by Paypal or email money transfers to


Quotes are valid for 72 hours.

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