Frequently Asked Questions and Policies

CANCELLATION POLICY

HOW LONG WILL THEY LAST

Helium 11 and 12" latex balloons are treated with HiFloat to extend their float time to 2-3 days instead of the usual 12 hours.

17" helium latex will last 4 days.

24" or 36" helium latex will last much longer.

Foil helium balloons will last roughly 4 days.

*Personalization - please note balloons that are personalized are best used fresh the day of the event. Once the balloon begins to deflate, the vinyl will lift and no longer lay flat.

Air filled arrangements will typically last 5 days. Please inquire about using any balloons outdoors.

 

All orders must be cancelled 7 days prior to pick-up or delivery for a refund. No refunds will be issued if order is cancelled within 1 week of requested pickup/delivery. 

WHERE DO I PUT THEM?

HOW MUCH NOTICE?

We can often accommodate same day requests but it's best to provide at least 3 days notice to ensure availability.

BALLOON CARE

Once balloons are picked up or delivered, we are no longer responsible for them. 

Balloons should betaken directly inside to a climate controlled environment and not be left in a hot or cold car. If helium balloons are used outdoors, please note the float time will be greatly reduced to a few hours. Foil balloons may burst in heat.

 

PAYMENT METHODS

- Payment is collected in full at time of booking

- Payment can be made by Paypal or email money transfers to lushballoons@outlook.com

Our Manitoba climate is not the most balloon friendly! Therefore, balloon decor should be kept indoors. If outside on a hot day, it will greatly reduce the float time to approximately 2 hours. Balloons should also not be left in hot or cold vehicles.

 

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Serving Winnipeg and surrounding area
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